1. What is an e-mail auto responder?
2. What is the difference between POP3 e-mail account and an e-mail auto responder?
3. What is the difference between an e-mail forwarder and an e-mail auto responder?
4. Can an e-mail auto responder also be a POP3 e-mail account?
5. Can an e-mail auto responder also be an e-mail forwarder?
6. Can an e-mail auto responder also be an e-mail forwarder and a POP3 e-mail account?
7. How many e-mail auto responders am I allowed to use?
8. How do I create e-mail auto responders on my account?

1. What is an e-mail auto responder? [ top ]

An e-mail auto responder is a special type of e-mail account which simply responds to all incoming e-mail with a predetermined message.

timestamp: 2003/01/17

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2. What is the difference between POP3 e-mail account and an e-mail auto responder? [ top ]

A POP3 e-mail account is a special kind of e-mail account that comes with a login and password. A POP3 account allows the user to send and receive new messages from this e-mail address. An e-mail auto responder does none of the above, and only responds to all incoming e-mail with a predetermined message.

timestamp: 2003/01/17

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3. What is the difference between an e-mail forwarder and an e-mail auto responder? [ top ]

An e-mail forwarder is a special type of e-mail account which simply forwards all e-mail sent to a particular e-mail address @yourdomain.com to a specific POP3 e-mail account. An e-mail auto responder does not have a forwarding function, but instead grabs the sender's e-mail address on all incoming e-mail and automatically responds to the e-mail with a predetermined message.

timestamp: 2003/01/17

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4. Can an e-mail auto responder also be a POP3 e-mail account? [ top ]

Yes, and this is a good idea. Having an e-mail auto responder setup as a POP3 account as well will ensure that e-mail sent to this particular e-mail address will be received. When e-mail is sent, the sender will automatically receive your predetermined response (from the auto responder) and his/her message will be delivered to your POP3 e-mail account.

timestamp: 2003/01/17

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5. Can an e-mail auto responder also be an e-mail forwarder? [ top ]

Yes. You can setup a particular e-mail address to act both as an e-mail auto responder as well as an e-mail forwarder. This is a good idea since e-mail sent to this particular e-mail address will both have an auto response message as well as being delivered to you.

When e-mail is sent to this particular e-mail address, the message will be forwarded to the specified mail forwarding address. At the same time, the sender of the incoming e-mail message will automatically receive an auto response.

timestamp: 2003/09/18

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6. Can an e-mail auto responder also be an e-mail forwarder and a POP3 e-mail account? [ top ]

Yes. You can have a particular e-mail address setup to be an e-mail auto responder, an e-mail forwarder, and a POP3 account as well. Here is what will happen under these circumstances:

1. The sender of any incoming e-mail will automatically receive a predetermined message (the auto responder).
2. One copy of the e-mail message will be forwarded to the specified forwarding address (the forwarder).
3. Another copy of the same e-mail message will be delivered to the e-mail address (the POP3 account).

timestamp: 2003/01/17

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7. How many e-mail auto responders am I allowed to use? [ top ]

This depends on the type of account you have.
You can view all the details of your hosting account by logging into the Control Panel and selecting the domain you wish to check. The details of the account are summarized at the bottom of the page and look something like this:

Resource		Used		Allowed		Resource		Used		Allowed
Disk space		128MB		450MB		Mailboxes		2		45
Traffic		69.8MB/Month		2000MB/Month		Mail groups		0		5
Web users		1		5		Autoresponders		0		45
Databases		3		3		Redirects		7		45

timestamp: 2003/09/18

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8. How do I create e-mail auto responders on my account? [ top ]

Autoresponders can include both a text message and attached files. This mail function is often used on mail accounts for individuals who need an automated response because they are away, or are unable to check their mail for any number of reasons. On the autoresponders' section of the Mail Names Properties page, you can upload and include attachment files for your autoresponders, enable the autoresponders function for a given mail name, and access the autoresponders' list.

In order to enable and set up an autoresponder for a given mail name, follow these steps:

1. Log into your Control Panel.
2. Select the appropriate domain.
3. Click on the "Mail"button (1st column, 2nd row). You should see a listing of all of your current POP3 accounts.
4. Click on the Mail Name link to the Mail Name Properties page, where you can adjust the Mail Name properties.
5. To first enable autoresponders for a mail name account, click in the checkbox provided next to Mail autoresponders. When the check appears, autoresponders are enabled for the mail name. If you click again, it will uncheck the box, and autoresponders will be disabled.

6. For the Autoresponder feature you have the option to include file attachments. To include a file to be selectable within the set up of autoresponders for the given mail name, use the Browse button to search for and select the desired file(s). (File sizes should be limited to no more than 1MB.) For your information, the total size of all uploaded files is displayed under the repository box.

7. Click the SEND FILE button. The attachments will then appear in the Repository.

8. These files will be available for any autoresponders that are set up for the given mail name. To delete one or more files highlight the desired file(s) and click the REMOVE button. A warning will appear prior to deleting the selected file(s).

9. To add a new mail autoresponder, click the ADD button.

10. A pop-up screen prompts you to enter a name for the autoresponder. Enter the desired identification name, and click OK to submit.

11. The Edit Mail Autoresponder page appears.

    • The selected autoresponder name is listed for the given mail name account. You can click in the text box where the autoresponder name is listed, and edit the name. Click UPDATE to submit.

    • The ON/OFF status for the autoresponder is shown. [ON] indicates that the autoresponder is on. [X] indicates that the autoresponder is off. You can adjust this setting by clicking the ON/OFF button. This status icon also appears on the autoresponders list on the Mail Names Properties page.

    • Beneath the Request text input box, you can determine whether an autoresponder responds to specific text found within either the subject line or body of the incoming email, or if it responds to ALL incoming requests.

    • To set up the autoresponder to always respond, regardless of the contained text, click the bottom radio button for always respond.

    • Using the Request text input box and radio buttons, you can set up the autoresponder to send an auto response when an incoming request contains defined text in its subject line or body.

    • Click the in the subject radio button to respond to specific text in the subject of the request, or click the in the body radio button to respond to specific text in the body of the request.

    • You can select a specific subject to appear in your autoresponder using the Answer with subject option. To simply respond with the same subject as was received from the incoming request select the radio button for the default setting. To specify a specific subject line select the radio button beside the text box and enter the desired text.

    • In the Reply-To address field, you can specify the return address that will be set up in the autoresponder message. This is done for the messages not to be directed to the autoresponder itself, when users click "Reply to the message" in their mail client software.

    • You can enter text to be included in the autoresponder in the Answer text field.

    • Using the ADD and REMOVE buttons, you can attach files to be included in the autoresponder. These files must be uploaded into the Repository on the Mail Names Properties page. Select the uploaded file from the Attach files list, and use the ADD button to attach the file to the autoresponder. Click REMOVE to remove a file.

    • You can limit the frequency at which the autoresponder responds to the same unique address, after receiving multiple emails from it. In the Reply to the unique email address not more than [ ] times a day input field, you can set the autoresponder to respond not more than a specified number of times a day. The default setting is to respond not more than 10 times in one day to unique mail addresses.

    • You can define the number of unique addresses that the autoresponder will remember. Enter the desired number in the Store up to: field.

    • This memory enables the system to implement the answer-frequency and respond-once functionality. In the event of extremely high mail volume, to protect server performance, you can limit the address memory of the system database.

    • To specify an email address to which incoming requests are forwarded, enter the new email in the Forward request to e-mail field. Email requests meeting the properties established on this page will be forwarded to this alternate email address.

    • Click the UPDATE button to submit all changes.

timestamp: 2003/09/18

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